UNIVERSITY GRIEVANCE REDRESSAL CELL

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University Grievance Redressal Cell (UGRC)

OBJECTIVES

  • To investigate and review complaints or grievances of students, staff and faculty members.
  • To create awareness of availability of members for students, staff and faculty members to report grievances.
  • To investigate the cause of grievances.
  • To resolve the grievance with the help of members depending upon the gravity of the case
  • To develop a responsive and accountable attitude among the stakeholders, thereby maintaining a harmonious atmosphere in the University campus.
  • To ensure that grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality.

UNIVERSITY GRIEVANCES REDRESSAL CELL: UGRC handles the function of remedying of grievances. It is guided by Chairperson of the committee. The committee will consider only formal written application or shared online grievances. The committee will put its best efforts in order to arrive at a right decision / amicable solution expeditiously. Timely circulars issued by the government on redressing specific grievance will also uploaded on the University website The Grievance Redressal Cell consists of the following members (2021-2022):

 

S.No. Name School/College Designation Contact No. Email ID
1 Dr.Anil Kumar Saxena School of Agricultural Sciences Chairperson 7983111711 dranilksaxena@gmail.c om
2 Dr. Divya Negi Ghai School of Management & Commerce studies Member Secretary 9897522897 divyanegighai@sgrru.ac .in
3 Dr.Mandeep Narang School of Management & Commerce studies Member 7895784690 mandeepnarang@sgrru. ac.in
4 Dr. Meenakshi Bisht School of Computer Application & Information Technology Member 9149367748 meenakshibist@sgrru.ac .in
5 Dr.Sandeep Chopra School of Computer Application & Information Technology Member 9897884345 sandeepchopra@sgrru.a c.in
6 Prof.(Dr.)Manoj Gahlot School of Pharmaceutical Sciences Member 9412382491 chmanojg@gmail.com
7 Dr.Meenakshi Bhatt School of Pharmaceutical Sciences Member 9410961919 mp_31@rediffmail.com
8 Prof.(Dr.) AshishKulshest ra School of Humanities and Social Sciences Member 9411528492 drashish1973@gmail.co m
9 Dr. Garima Singh School of Humanities and Social Sciences Member 7818074048 mini.30011990@gmail. com
10 Dr.Shobha School of Agricultural Sciences Member 7060187205 bishtsobha0519@gmail. com
11 Dr.SwetaSahni School of Basic and Applied Sciences Member 9756208105 drshwetasahni@gmail.c om
12 Dr.Pankaj Chmoli School of Basic and Applied Sciences Member 7579047317 pchamoli83@gmail.com
13 Dr.AnirbanPatr a School of Paramedical Sciences Member 8126657833 Anirbanpatra17@gmail. com
14 Dr.Neeraj Kumar School of Paramedical Sciences Member 7895795277 nirajkumar@sgrrmc.co m
15 Mrs. Rakhi Chand College of Nursing Member 9897364202 rakhichand83@gmail.co m
16 Mrs. Kirti Harjai College of Nursing Member 9837529678 kirti.harjai287@gmail.c om
17 Dr.Anand Kumar School of Education Member 7017286899 drakumar_70@hotmail. com
18 Dr.Balbir Kaur School of Education Member 9410712145 drbalbirkaur@sgrru.ac.in n

Role and Functions of UGRC:
The UGRC shall exercise the following role and perform the following functions, namely

  • On receipt of the written complaint or online complaint / grievance, the Registrar notifies the grievance to the committee members by sending the formal letters or mails for process them further.
  • To attend all applications relating to the grievances. The concerned committee shall investigate the cases directed accordingly.
  • To entertain and consider the grievances of the students/staff. It may hear the students/staff in person by giving opportunities of hearing.
  • To provide with proper advocacy to aggrieved student/staff to express their grievances freely and frankly without any fear of being victimized.
  • To analyze the merits of grievances and conduct formal hearings and investigation as the case may be
  • To protect the privacy and confidentiality of all parties during the investigation, consistent with and subject to the policy guidelines.
  • To obtain the facts through relevant sources in a fair and objective manner.
  • To ensure speedy disposal of every grievance application.
  • If the UGRC feels it necessary to verify the grievances personally it may authorize any members of the UGRC or any other authorized persons to visit the concerned establishment and find out the authenticity of the grievances.
  • The UGRC shall not discuss with any sub-judice grievances.
  • It shall make efforts to settle the disputes amicably.
  • To prepare and submit the recommendations relating to the redressal of grievances to the concerned.
  • To prepare Minutes and Action Taken Report of the meeting of UGRC and submit it to the Hon’ble Vice-Chancellor, SGRR University, Dehradun for his/her information.
  • To prepare Annual Report regarding working of the UGRC and submit it to the Hon’ble Vice-Chancellor, SGRR University, Dehradun for his/her information.
  • To perform such other duties and discharge such other functions, for the purpose of effectively implementing these rules, as the Hon’ble Vice-Chancellor may direct.

Process flowchart for redressal of Grievances

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